An old friend of mine is dying. This friend gave me feedback by telling me things I didn’t want to hear, but needed to know. My friend’s name is “Fity”; my first Fitbit. It was a great run. I got Fity because I like data and tracking things to see the progress. It tracked my steps, miles covered, resting pulse rate and calories burned. Fity started telling me stuff right away. I was surprised by how many miles I was walking a day.
I looked at my resting heartbeat it started out in the mid-sixties and then after a few weeks went into the 70s. I remember thinking maybe something was wrong with how it measured my resting pulse but then I started to notice a trend. Weekends the rate was higher, in the 70s, then one week it was in the low sixties, I had been working out harder that week and not consuming adult beverages. Then the weekend came and I enjoyed adult beverages. My resting heart rate went up over 70. I thought again, maybe something is wrong with Fity. I was reluctant to accept the negative feedback.
Around this time, I started working out every day for at least 20 minutes. My resting heart rate came down steadily. I also stopped drinking any adult beverages and the reduction quickened with each day, 64-62-59-57. Holly molly. I felt great and had evidence to show my decisions were paying off. My concerns about misinformation went away. I was using the feedback Fity was providing to improve results.
FeedBACK is incredibly important. It helps you to adjust what is or isn’t working if you use what comes BACK to you. I use FeedBACK to live a better life by looking at the effects of my actions and then changing my future actions to achieve my desired outcomes.
I almost fell into the common trap of ignoring unexpected negative FeedBACK, but when I embraced it and used it to make subsequent decisions, I changed my actions and improved my life.
This applies to businesses as well. Measuring what is happening on the ForntLines of your company is essential for judging how things are going and what future decisions and actions need to be changed to get the desired results.
It is reflexive to dismiss unexpected negative FeedBACK but that is the most valuable type.
If you dismiss with blame, anger, or denial, you are missing an opportunity to use the most valuable information a business leader has to achieve desired results.
My high resting heart rate was not going to kill me immediately, but it was sapping my energy and putting unnecessary stress on my heart that overtime could be fatal. After using the negative FeedBACK, I feel great and have more energy. FeedBACK can work for your company, if you use it adjust future actions.
To learn more about how to use FeedBACK to transform your company and end the frustration of growing your business, attend an upcoming workshop.
As well as the book, Transform Your Company.
St. Louis, Mo