Can you remember starting a new job and crossing invisible lines without knowing it? And how you felt when you crossed those invisible lines and realized you didn’t understand what was important.
I can; it was 25 years ago while preparing my first professional spreadsheet as an intern at a small CPA firm. Getting paid $10 an hour, it wasn’t six figures, but it was double digits per hour and it was a “real work.”
I prepared the spreadsheet and gave it to my boss.
He reviewed it.
It shocked him
He could not follow my work. It went down, to the left, and then to the right.
Apparently, you didn’t want to zigzag as you did calculations. It was important to follow a logical direction so someone else could understand your work.
He questioned whether hiring me was a good idea. I didn’t seem to “get it.”
I had crossed some invisible lines.
He wasn’t happy we had to rework the spreadsheet. I felt horrible, I learned a lesson but it was costly for both of us.
When I graduated and joined a larger firm, the firm trained me on the basics how to prepare spreadsheets. No wonder my first boss wasn’t pleased. Then I understood where those lines were and how to use them to do a better job. “I got it!”
Every job and every company has invisible lines. Does your company help people to see them before they cross them? Or do you wait until they cross the lines and you have to make a costly correction?
If you want people on your team to “get it” letting them know what “it” is beforehand saves time and money.
Yea, its not rocket science but people cross invisible lines every day.
Invisible lines often define key things that are essential to provide value to customers and profit for the company. They are so important how could you not let people know where they are and how to use them to help guide their decisions and actions?
When people know where the invisible lines are and the importance of not crossing them they “get it” and people stop mumbling after being chastised for crossing invisible lines and people in the company start using the powerful refrain of “we get it.”
To transform your company from one where everyone “doesn’t get it” to one that everyone “gets it,” check out the book Transform Your Company available on Amazon in physical, kindle and audio formats.
Newport Beach, Ca